DHL International Express Cargo Clearance Issues

DHL International Express Cargo Clearance Issues

In international express delivery, delays in customs clearance and delivery are often caused by incorrect recipient information, branded items, inconsistent declared value, incomplete information, lack of special documents, lack of local customs clearance capabilities by international express companies, and special customs inspections. DHL International Express aims to provide customers with fast, safe, and economical international express delivery services. DHL International Express has listed solutions to common problems with delayed customs clearance for express delivery, hoping to receive customer cooperation to quickly complete customs clearance and delivery services.

Firstly, if there is a problem with customs clearance for DHL express delivery goods, the local DHL will contact the recipient and inform them of the clearance issue. The sender must do the following two things:

1、 Please contact the recipient to see if the local DHL courier has notified them to assist in customs clearance and verify the situation

2、 Continue to consult DHL, and the local customs will definitely notify DHL. The goods will be handed over to us, and we have the obligation to help you follow up on the situation of the goods. It is only possible that the local DHL will respond to questions more slowly, as they will assign customer service to follow up after making inquiries, coupled with issues such as time difference. So it's best to contact the recipient so that the problem can be verified quickly.

Secondly, common problems and solutions for customs clearance delays in DHL international express delivery:

1、 The recipient's information is incorrect or the recipient cannot be contacted during customs clearance

You need to provide the correct recipient information to DHL here again, and then DHL courier will send it to the local area to contact the customer to arrange customs clearance. At the same time, it is best to notify the recipient to directly contact the local DHL courier, which will confirm the information faster. If it is verified that the local DHL has contacted the customer, the recipient will know what issues are with customs clearance and handle them accordingly. Any assistance needed can also be handled in a timely manner.

2、 During customs clearance, express delivery items contain brand logos, and items with brand logos require a transportation brand authorization letter. Without a brand authorization letter, one may be detained. Customs will require the provision of an authorization letter, so the recipient must provide the authorization letter to DHL for smooth customs clearance;

3、 During customs clearance, if the customs believes that the declared value in the commercial invoice does not match the declared value of the express delivery item, and the customs believes that the value is too high or too low, the customer needs to provide a new commercial invoice with detailed product names and purposes to DHL for customs clearance. Moreover, discrepancies in declared values may result in fines in the local area.

4、 When DHL international express delivery does not have customs clearance capabilities in the local area

DHL International Express requires the recipient to find an agent to assist in customs clearance. When the goods are handed over to the agent for customs clearance, DHL will transfer all the information to the agent for customs clearance. At this time, DHL cannot follow up on the customs clearance of the goods and can directly confirm with the recipient;

5、 When special documents are missing during customs clearance of express delivery items

DHL International Express needs to provide import licenses, certificates of origin, and other similar special documents to DHL for customs clearance.

6、 When conducting special inspections of goods during customs clearance at Zhonghai Customs

At this point, there is no need to provide any assistance. We can only wait for the customs to inspect and release the goods if there are no problems. In this case, we can only wait.

7、 When refusal to pay customs duties occurs during customs clearance

The customs duties for express shipments are usually paid by the recipient, and if the recipient refuses to pay the customs duties, your goods are usually related to taxes, and the customs duties may be high. If the recipient refuses to pay the customs duties, you can persuade the recipient to pay the customs duties or change the customs duties to prepaid, which requires a handling fee.

The goods detained during international express clearance cannot be left at customs for too long. If left for too long, they may be confiscated or destroyed by customs, or they may be returned. The return fee will be charged at the published price, which is relatively high. If the recipient refuses to pay the relevant taxes, even if the goods are returned or discarded, you are still obligated to pay the customs duty. So please actively cooperate with DHL International Express to quickly resolve the common customs clearance delays mentioned above. In order to incur unnecessary costs and accelerate the delivery time for customs clearance. MYEX is usually notified in advance, so it will not delay customers, etc

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