Why is DHL express always waiting for customs clearance

Customs clearance and inspection, these issues need to be consulted with DHL company to avoid delays or even abandonment and return. Why is your DHL shipment always waiting for customs clearance? You need to figure it out more to avoid wasting money again next time.

How to handle customs clearance status

Customs clearance is also known as customs clearance. When there is a delay in customs clearance for DHL international express delivery,

1. First, verify the customs clearance status of DHL international express goods with the foreign recipient. If there are any issues with customs clearance, the local DHL will contact the recipient and inform them of the relevant customs clearance issues.

There are many situations where customs clearance delays occur. We suggest that you contact the recipient to see if the local DHL international courier company has notified the recipient to assist in customs clearance and verify the situation; Continue to consult DHL, and the local customs will definitely notify DHL. The goods will be handed over to us, and we have the obligation to help you follow up on the situation of the goods. It is only possible that the local DHL international courier company will respond slowly to questions, as after conducting inquiries, they will assign customer service to follow up, coupled with issues such as time difference. So it's best to contact the recipient so that the problem can be verified quickly.

2. It is possible that your recipient's information may be incorrect or on vacation, making it difficult to contact the recipient, unable to confirm customs clearance information, or issues with customs payment. If this is the case, you need to provide the correct information of the recipient (confirm that the recipient can be contacted) to the DHL international courier company here, and then DHL will send it to the local area to arrange customs clearance. At the same time, it is best to notify the recipient to directly contact the local DHL, so that the speed of confirming the information will be faster. If it is verified that the local DHL international courier company has contacted the customer, the recipient will know what issues are with customs clearance and handle them accordingly. If any assistance is needed, they can also handle them in a timely manner.

3. For express exports, if they contain brand logos, a transportation brand authorization letter is required. The lack of a brand authorization letter may be the reason for customs detention. If the customs requires the authorization letter, it is necessary to provide the authorization letter to DHL International Express Company.

4. For some goods that local DHL does not have the ability to clear customs, or if the information is incomplete, the recipient is required to find an agent to assist in customs clearance. When the goods are handed over to the agent for customs clearance, DHL International Express Company will transfer all the information to the agent for customs clearance. At this time, DHL cannot follow up on the customs clearance status of the goods and can directly confirm with the recipient; Lack of some special documents, such as import licenses, certificates of origin, etc.

5. If the declared value is too low or too high, and the customs believes that the value does not match, it may be detained. In addition, if the information on the commercial invoice is not detailed, such as the product name, and the purpose is not indicated (such as gifts, samples, or special commercial purposes), a new commercial invoice should be provided to DHL International Express Company. If the declared value does not match, there may be fines in the local area.

6.Sometimes local customs may conduct special inspections on certain goods, and no assistance is needed. They can only wait for the customs to inspect and release the goods if they believe there are no problems. In this case, they can only wait.

7. The customs duties for express shipments are generally paid by the recipient, and if the recipient refuses to pay the customs duties, your goods are usually related to taxes, and the customs duties may be high. If the recipient refuses to pay the customs duties, you can persuade the recipient to pay the customs duties or change the customs duties to prepaid. Changing the customs duties to prepaid requires a handling fee. DHL International Express Company does not charge customs duties.

What is customs clearance?

Customs clearance refers to the series of procedures such as declaration, customs inspection, tax payment, and customs clearance carried out at the port customs. Customs clearance, also known as customs clearance in customs, refers to the entry of imported goods, exported goods, and transferred goods into the customs territory of a country. It is necessary to declare to the customs, complete various customs procedures, and fulfill the obligations stipulated by various laws and regulations; Only after fulfilling various obligations and completing customs declaration, inspection, taxation, release and other procedures can the goods be released, and the owner or declarant can pick up the goods. Similarly, various means of transportation carrying import and export goods must also declare to the customs, handle customs procedures, and obtain permission from the customs for entry, exit, or transfer. During the customs clearance period, whether imported, exported, or transferred, goods are under customs supervision and are not allowed to circulate freely. The basic documents required are invoices, packing lists, and bills of lading. The additional documents required by customs for certain products are also different.